Zone Field Team, Taiping

I was attached to a technical team whose job it was to respond to customer complaints sent to us through an online system. We were not exposed beforehand to what our internship scope was going to be. As it turned out, we would be working with ten different departments - which is perhaps why we were not given a fixed scope. We were not given the chance to conduct our own task or project, but were instead needed to assist the technical staff with their own tasks whenever necessary. Whilst they dealt with their tasks, they at least explained to us what they were doing, from the details of their equipment to the process flow.

My learning experience during the internship depended almost entirely on my mentor's input. But the internship was not to my expectations. The other important thing I learned was how crucial is time management especially when jobs were assigned.

Supervisors should keep an eye on practical students frequently by knowing their updates . When assigning job, let the practical students try to do some minor helps rather than writing down all the theories without experiece the actual field

Supervisors should keep themselves up to date with what their practical students are doing or learning. My supervisors did not make this effort as frequently as they should have. When assigning a job, they let us practical students help around with minor problems. It would have been better to have us write down theories about the field or about the equipment since we had no practical experience in their field of work.

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